This Privacy Policy describes how CIÈLE collects, uses and shares your personal information when you visit or make a purchase on the website.
Collection of personal data
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as “personal data.” Please see the list below for more information about what personal data we collect and why.
Device information
Examples of information collected: browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the website.
Purpose of collection: to load the website correctly for you and to analyze the use of the website in order to optimize it.
Source of collection: collected automatically when you visit our website via cookies, log files, web beacons, tags or pixels.
Sharing for business purposes: shared with our data processor Shopify.
Order information
Examples of information collected: name, billing address, shipping address, payment information (including credit card number), email address, and phone number.
Purpose of collection: to deliver products or services to you to fulfill our agreement, process your payment, arrange delivery, provide you with invoices and/or order confirmations, communicate with you, review orders for potential risk or fraud, and – in accordance with your preferences – provide you with information or advertising related to our products or services.
Source of collection: collected directly from you.
Sharing for business purposes: shared with our data processor Shopify.
Customer support information
Examples of information collected: name, email address and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected directly from you.
Sharing for business purposes: third-party customer service provider.
Minors
We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.
Sharing of personal data
We share your personal information with service providers to deliver our services and fulfill our agreements with you, as described above. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
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We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be relevant to you.
We use Google Analytics to understand how our customers use the website. You can read more here: https://policies.google.com/privacy?hl=da .
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
We share information about your use of the website, your purchases and your interaction with our advertisements with our advertising partners – either directly or via cookies and similar technologies (depending on your consent).
You can opt out of targeted advertising here:
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Facebook
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Google
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Bing
You can also opt out of certain services via the Digital Advertising Alliance's opt-out portal: http://optout.aboutads.info/ .
Use of personal data
We use your personal data to offer you our services, which includes: selling products, processing payments, delivering and fulfilling your order, and keeping you informed about new products, services and offers.
Legal basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data on the following legal grounds:
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Your consent
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Fulfillment of the agreement between you and the website
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Compliance with our legal obligations
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To protect your vital interests
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To perform a task of public interest
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For our legitimate interests, which do not override your fundamental rights and freedoms
Storage
When you place an order through the website, we will store your personal data until you ask us to delete it. For more information about your right to deletion, please see the Your Rights section below.
Automated decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where this has a legal or significant impact on you.
We do not use fully automated decision-making that has such an effect. However, Shopify does use limited automated decision-making to prevent fraud, such as:
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Temporary blocking of IP addresses in case of repeated failed transactions
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Temporary blocking of credit cards linked to blocked IP addresses
Your rights
GDPR (EEA)
If you are a resident of the EEA, you have the right to access the personal data we hold about you, have it transferred to a new service, and have it corrected, updated, or deleted.
If you wish to exercise these rights, you can contact us at:
📧 Ciele.se@proton.me
CCPA (California)
If you are a California resident, you have the right to access the personal information we have about you (“Right to Know”), have it transferred, and have it corrected, updated, or deleted.
If you would like to exercise these rights or designate an authorized agent to do so on your behalf, you can contact us at:
📧 Ciele.se@proton.me
Cookies
A cookie is a small information file that is downloaded to your device when you visit our website. We use functional, performance, advertising and social cookies.
Cookies help us to:
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remember your preferences (e.g. login and region),
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improve your user experience,
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understand how the website is used (first-time visitors or repeat visitors).
Most cookies are persistent and expire between 30 minutes and 2 years.
You can manage cookies via your browser settings. Read more at: www.allaboutcookies.org .
Do Not Track
Because there is no uniform industry standard for how to respond to “Do Not Track” signals, we do not change our data collection or practices if we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legislation or other operational conditions.
Contact
For more information about our privacy practices, if you have questions or would like to file a complaint, please contact us at:
📧 Ciele.se@proton.me
